Last updated: June 22, 2023
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case-by-case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Multiple factors are taken into consideration, of which may include (but are not limited to): the service you received, date of payment, events of force majeure, contract period binding if applicable, order type, past experience with the Service and Customer Support feedback.
Refunds are provided at the sole discretion of the Company but never before a resolution or refill is attempted. It is the Customer’s responsibility to contact Customer Support for assistance before requesting a refund.
If a refund is granted, the credit will be refunded into the SocialBoostings credit wallet as cash to use in future orders. This usually happens within 24-48 hours of approval. The refund cannot be made to the original customer’s bank account or any payment method made.
***However, if the customer does not want to use their wallet balance or does not wish to purchase other future services from us, we may consider refunding to the source based on the product purchases and its internal criteria. Upon approval, we may refund 80% of the funds back to the source. ***